FAQ


1. What payment methods do you accept?

    We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

     


    2. How secure is my online order?

      When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

       


      3. Are there any exchange rates?

        All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

         


        4. How do I set my shipping address?

          Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

           


          5. Can I change my shipping address after placing an order?

            We process orders within 12 hours. Please be advised that your shipping address cannot be revised after the order has been processed or shipped, unless we receive an email within 5 minutes. 

             


            6. How long does shipping take & how can I track my package?

            The delivery time is based on the shipping option that you have chosen.  Once the order has shipped, we will email your tracking number and tracking website. We ship from both the US and other warehouses around the world.  Depending on your location, shipping can take 3-20 business days.

             


            7. What Do I Do If I Have Missing Items In My Order?

            If something is still missing, please contact us immediately at contact@doctorollo.com.

             


            If you still have any question, please contact us directly at email contact@doctorollo.com.